sohoBoost™ Frequently Asked Questions (FAQ)

We update our FAQ very often, and we apply the questions we receive every day from potential customers when they could pertain to more than one person. Please help us improve this FAQ post by reaching out with any questions, doubts, or concerns via our Live Chat or via email, which is sohoboost@gmail.com (you may also ask us to call you by sending us your phone number and the best time to call you, and we gladly will).

Question: I don't have internet at home (I just have a cell phone). How do I get internet at home if the cable company can't install it in my area?

Answer: You will need a 4G/5G LTE hotspot/modem/router to get your internet at home. We can help you find the best one, simply email us at sohoboost@gmail.com and you'll be on your way to have your home internet system in no time.

Question: I have internet at home, but it's very slow. How do I get fast internet in my home?

Question: What plans do you offer?

Answer: We only sell equipment and do not offer any internet plans at this time, so you will need to shop around for a router/modem/hotspot plan with your current service provider, or with another provider of your choice. At this time, we only sell the equipment, which is 100% compatible with any cellular carrier.

Question: Who will install your system in my house?

Answer: At this time we do not have a network of installers, however the level of difficulty to install our system is the same as that of installing a normal TV antenna, so most likely there will be an installer able to easily take care of it in your area, or you may also do it on your own, using caution in cases where climbing to the roof is necessary.

Question: I don't want to go through the trouble of installing a system and then get only a small improvement. How sure can I be that the improvement will be quite drastic?

Answer: Unless you're already achieving top speeds without our system (i.e., near the limits of your device ad/or cellular carrier) we guarantee a drastic improvement in data speeds, stability, continuity, and latency.

Question: I have a T-Mobile KVD21 that doesn't perform very well (at times it does, at time it doesn't), can I buy your MIMO system for it?

Answer: Unfortunately the T-Mobile KVD21 is a budget, consumer device, that will not accept any expansion, so we recommend purchasing a top-performing industrial router, and we can recommend some excellent ones from our partners.

Question: I'm ready to buy your system (because I already have a hotspot/modem/router or I'm buying one at the same time as your system). Where do I buy your system?

Answer: Simply visit sohoboost.com and select your brand and model to see all antenna options for it, and f you need qassistance, please use the live chat or contact us here.

Question: Is returning the equipment for a full refund really hassle-free?

Answer: Yes, we promise a super simple, hassle free return, in fact you can request a prepaid return label via live chat, email, or via phone, and we will help you in real time, hassle-free!