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USA Return Policy (for other countries, please contact us)

Not completely satisfied with your product?
New and unused products can be returned within 30 days from the day you receive your order, with no restocking fee. We will not accept returns of any non-standard products, i.e., products that were modified to the customer’s request.

The following terms and conditions apply:
1. Customer pays for freight to return the product to our USA warehouse.
2. The product should be in the condition it was received, i.e., unused and in the original box and packaging.
3. Credit will be given for the product but not the original shipping charges.
4. Used items are not eligible for return, but are covered under the manufacturer standard warranty.

1. The product has to be returned in the original packaging.
2. Refund of the purchase amount
3. If you regret your purchase you will receive a full refund within 14 days of the products returned to us. The purchase amount (excl. possible shipping costs) will be refunded with the same payment method as the one you used during your purchase unless you inform us explicitly otherwise.
4. We can withhold the refund until we have received your return.

Return procedure
In order to expedite a return, please contact us and provide the following information: order number, model, serial number, reason for return, and a valid email address.